Lost baggage Bamboo Airways

If your baggage is damaged, delayed or lost, please contact our staff within seven (07) days of your flight for damaged baggage, and within twenty (21) days of your flight for delayed or lost baggage!

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I/ Items left on airplane

The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. Please kindly contact us to be supported.

Unclaimed Baggage

Passengers claim their baggage at either the departing airport or the arriving airport.

03 days: Unclaimed Baggage, after three (03) days, will be charged a fee by Bamboo Airways.

90 days: Unclaimed Baggage, after ninety (90) days, Bamboo Airways will no longer be responsible for the unclaimed baggage and has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable.

Passengers claim their baggage at either the departing airport or the arriving airport. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable.

Baggage Compensation


Bamboo Airways will compensate for baggage damages based on actual damage but not exceeding the limit of liability of the company.
Passengers are responsible for proving the actual damage to their baggage.
General provisions on lost luggage compensation: on the basis of weight of baggage for domestic routes: 200,000 VND/ kg, for international routes: 20 USD/ kg or equivalent foreign currency.
Compensation for late baggage, late (late arrival baggage after 24 hours upon actual arrival time): 300,000 VND/ 1 package in Vietnam market and 30$ / 1 package in the international market (on the basis of the expected destination of checked baggage).

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